November 1, 2012 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that its customer-centric Impact 360® Workforce Optimization™ (WFO) suite has received a series of global honours for market leadership, vision, technology innovation, and customer impact and satisfaction from media and industry outlets around the world. These honours further reinforce the tangible return on investment (ROI) and business value that global customers continue to receive from Verint software and services.
As part of the company’s WFO suite, Voice of the Customer Analytics™ is comprised of speech analytics, text analytics and enterprise feedback management. The software helps organizations capture customer feedback across channels, analyse and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands.
Verint’s Impact 360 for Back-Office Operations™, which offers visibility into back-office operations to improve quality, productivity and process consistency, as well as reduce resource and processing costs, has also received market recognition.
· TSIA’s 2012 TechBEST “Best in Satisfaction” Award
During the recent Technology Services World (TSW) Service Transformations conference, Verint was named a TechBEST winner, earning the top honour in the “Best in Satisfaction” category. This award recognises the company for receiving high customer satisfaction scores in an annual survey conducted by the Technology Services Industry Association (TSIA).
· CUSTOMER Magazine’s 2012 “TMC Labs Innovation Award”
Acknowledged for its Impact 360 for Back-Office Operations solution, this award recognises Verint for demonstrating raw innovation, unique features and significant contributions toward improving communications technology.
· Customer Inter@ction Solutions’ 2012 “Speech Technology Excellence Award”
This award recognises companies that have made significant contributions to improving speech applications for their clients. As a recipient of this honour, Verint’s Impact 360 Speech Analytics™ received attention for its proven superior capability and ability to improve the bottom line for customers.
· Communications Solutions’ “Product of the Year”
Verint’s Voice of the Customer Analytics received this award for its innovation in facilitating voice and data combinations, along with its vision, leadership and thoroughness across its workforce optimisation suite.
· Contact Center Magazine’s 2012 “Best Business Intelligence Solution for Customer Management”
As one of Spain’s leading contact center publications, Contact Center Magazine appointed Verint’s Voice of the Customer Analytics with this recognition in July 2012. Based on the results it has achieved with customer implementations, this media outlet recognised the company’s VoC Analytics software as the best technological solution applied to customer management.
· Software Magazine’s Annual Software 500
Verint’s placement on this prestigious list appears alongside top private and publicly-held software organizations worldwide. The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, IT professionals, software developers and business managers involved in software and services purchasing.
