Updated Support Offering Provides General Assistance to All Customers with Available Premium Paid-for Service
Genetec has announced Genetec Lifecycle Management (GLM), a new software, support and services offering. Lifecycle Management is available in two options: Genetec Assurance, which is free of charge for all new and existing customers, and Genetec Advantage, an optional premium paid-for option.
Genetec Advantage includes premium collaborative support with advanced troubleshooting, dedicated support resources that includes up to 40 hours of consulting per year, access to all software releases, and proactive system health tools that help streamline maintenance, saving customers time and money. With Genetec Advantage, customers also have access to complimentary cloud services such as the addition of up to 100 Stratocast camera connections, and up to 100 terabytes of Cloud Archives storage to expand their system into the cloud, risk-free.
“Our new support framework ensures that when customers invest in Genetec Security Center, they can count on a dedicated team of technical engineers to deliver quality support when they need it most. With Genetec Lifecycle Management, our customers will gain access to tools and resources to fully capitalize on their security investments. With Genetec Advantage, they will be able to unlock even greater services and benefits, to keep their organization at the forefront of our innovation and expertise,” said Michel Desgagne, Vice President of Operations at Genetec.
For those who opt not to purchase Genetec Advantage, Genetec Assurance offers an initial period of increased support and software updates to facilitate system deployment. Throughout the lifetime of their Genetec product, customers with Genetec Assurance also have unlimited access to a wealth of self-service tools and learning resources, and online technical assistance that is tracked through a personalized support dashboard to keep their system running as purchased.
Genetec Lifecycle Management is now available. For pricing and details, please contact Genetec at sales@genetec.com or reach out to a Genetec regional sales manager or certified channel partner. For a complete list of features and benefit options available in Genetec Assurance and Genetec Advantage, please visit the Genetec web site: www.genetec.com/support/lifecycle-management/
About Genetec
Genetec develops open-architecture software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based access control, video surveillance and automatic license plate recognition (ALPR) into one platform. A global innovator since 1997, Genetec is headquartered in Montréal, Canada, and serves enterprise and government organizations via an integrated network of resellers, certified channel partners, integrators and consultants in over 80 countries. Genetec was founded on the principle of innovation and remains at the forefront of emerging technologies that unify IP physical security systems. For more information about Genetec, visit: www.genetec.com
