Media Release
Top 3 CIO challenges: user productivity, risk management, cost management
Sydney: 19 September, 2012: Australian enterprise mobility management company imei pty ltd today introduced a suite of enterprise mobility management solutions aimed at dramatically reducing the cost and complexity of managing mobile device fleets. With imei’s solutions, companies can reduce the cost of mobility by 35 per cent and provide security, expense reporting and 24×7 support to their mobile workforce for a simple per handset fee per month.
imei founder and CEO, Tim Fussell said, “From our conversations with our customers — the CIOs with the most mobile workers in Australia — we’re hearing the three biggest enterprise mobility challenges today are user productivity, risk management and cost management. As the mobile workforce grows, so does the complexity of deploying, managing and securing a fleet of devices, often across multiple platforms, and supporting them 24×7.
“In the past, most companies tried to do this in-house, or depended on their carrier, often with a slow and frustrating experience for the workforce, and which diverts IT resources away from other critical IT work. As the mobile workforce is growing in its sophistication, so do its demands on IT resources. For many organisations, it’s at breaking point, with workers left dangling and frustrated, unsupported devices on the network, and mobile phone and roaming costs snowballing.
“imei is addressing all these challenges and offering a one-stop shop for enterprise mobility needs. Working on a per device service fee basis, imei is reinventing how enterprises can support their growing mobile workforce fleet.
“Most organisations lack the in-house know-how to manage their carrier relationship to maximise their entitlements for each mobile service. Some companies are receiving dozens of mobile phone bills per month in the tens of thousands of pages and are unable to analyse, budget, plan and correctly account for these costs. With the trend towards BYOD, IT is expected to support more platforms, more devices, and have more in-house mobile device knowledge than ever before.
imei’s enterprise mobility management solutions are:
- imei mobility management: a complete set of services and solutions from online ordering of mobile hardware and services to network connectivity support; from knowledge worker device and application support to helping organisations roll out new apps, devices and technologies; all the way through to mobile server management and device end-of-life.
- imei Expense Manager: a business intelligence service to give CFOs a monthly consolidated view of their mobile expenses, with a breakdown across divisions, business units, or projects; all of which can save costs by ensuring better plan optimisation and ensure costs are allocated back to the correct cost centres.
- imei risk management suite: a tailored suite of mobile device management (MDM) tools and remote management, policy compliance and data leakage prevention tools which keep corporate information secure.
- imei 24×7 mobility management: out of business hours service for knowledge workers, managers and travelling executives for phone and email access to their mobile service, through imei’s Sydney-based call centre.
About imei pty ltd
imei is Australia’s leading enterprise mobility management company with over 50,000 mobile services under its management. The company is based in Sydney and operates a fully onshore 24×7 call centre, custom web-based procurement and provisioning tools for its clients, along with proprietary mobile management technologies focused on efficient mobile issue resolution and fleet management for clients. imei was formerly known as Techhead Interactive.
imei’s clients are organisations with knowledge worker mobile fleets over 500 mobile services. Key imei customers include Accenture, Accor, Ernst & Young, HP, Leighton Holdings, Leighton Contractors, Microsoft, PWC, QBE Insurance and Rio Tinto.
